It's important to note that Yearbooks and Hoodies are bespoke / custom made / made to order items. Therefore, the rules and entitlements around returns and refunds that you may be used to when shopping online, do not apply.
If you would like to cancel or change an order that has not shipped yet then please call 0845 643 9293, or email info@fizz-group.co.uk.
It is not possible to cancel an order that has entered the production process.
It is not possible to return or exchange a Yearbook or Hoody, because they are bespoke items which are made to order. You can return an item which is faulty - faulty items should be notified to Fizz and returned within 30 days of purchase.
It is not possible to refund a Yearbook or Hoody, because they are bespoke items which are made to order, unless the item is faulty. Faulty items should be notified to Fizz and returned within 30 days of purchase.