Returns & Refunds
Most Fizz Yearbooks and Leavers' Hoodies are produced specifically for a particular school, year group or individual and contain bespoke or personalised elements.
Under UK consumer law, the normal 14-day right to cancel an online purchase does not apply to goods which are made to the consumer's specifications or are clearly personalised.
This means that, where your Yearbook or Hoodie is a bespoke or personalised product, you cannot return it simply because you have changed your mind, ordered the wrong size or colour, or no longer require it.
This does not affect your statutory rights if your item is faulty, damaged, not as described or otherwise does not conform to your order.
Cancellations and Changes
If you need to change or cancel an order, please contact us as soon as possible at info@fizz-group.co.uk or by telephone, on 03330 119 554.
If your order has not yet entered production, we will normally try to accommodate a cancellation or amendment.
Once a bespoke or personalised product has entered production, it is normally not possible to cancel or change the order, because production costs will already have been incurred and the product is being made specifically for you.
Returns and Exchanges
Bespoke and made to order Yearbooks and Hoodies cannot normally be returned or exchanged simply because you have changed your mind.
In particular, we cannot normally exchange a personalised Hoodie because the wrong size or colour was selected when ordering.
Please check all sizes, colours and personalisation carefully before placing your order.
If we have supplied the wrong item, or your item is faulty, damaged or materially different from what you ordered, please contact us and we will put things right in accordance with your statutory rights.
Faulty or Incorrect Items
If you believe an item is faulty or incorrect, please contact us as soon as possible at info@fizz-group.co.uk, quoting your order details and, where possible, providing photographs showing the problem.
Consumers normally have a 30-day short-term right to reject faulty goods, beginning from delivery or the point at which the relevant statutory conditions are met.
Your rights do not necessarily end after 30 days. Depending on the circumstances, you may still be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.
Refunds
We do not provide refunds for bespoke or personalised products merely because a customer has changed their mind.
Where a product is faulty, damaged, incorrect or otherwise does not conform to the contract, we will provide the remedy required by UK consumer law, which may include repair, replacement, a price reduction or refund depending on the circumstances.
